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Newsletters and notices

Stay up to date on the latest provider news and helpful information. We publish newsletters and notices with new plan information, coding and claims processing rules or information from state regulators. 

Notices

  • 12/30/2024 Save the date: Connections Conference 2025
  • 12/17/2024 Upcoming Mercy Care Employment Webinar Series: All Mercy Care Plans 
  • 12/17/2024 Important Information RE: AMPM 650: Mercy Care ACC-RBHA
  • 12/17/2024 Updated Network Management Assignments: All Mercy Care Plans 
  • 12/16/2024 Historic Remittance Advices Now Available: All Mercy Care Plans
  • 12/13/2024 Provider Directory Accuracy Reminder: All Mercy Care Plans 
  • 12/13/2024 Healthy Equity Training Series: All Mercy Care Plans
  • 12/13/2024 Provider Health Equity Survey: All Mercy Care Plans
  • 12/6/2024 Update to Differential Adjusted Payments (DAP): All Mercy Care Plans 
  • 12/5/2024 New Prior Authorization Requirement: All Mercy Care Plans 
  • 12/4/2024 HEDIS Measures for Substance Use Disorders & Behavioral Health Webinar: All Mercy Care Plans 
  • 11/25/2024 SED Eligibility Determination FAQ's: All Mercy Care Plans 
  • 11/19/2024 Provider Type 01- Independent Billers: All Mercy Care Plans 
  • 11/15/2024 Transportation Appointment & Availability Timeliness - CORRECTION: All Mercy Care Plans
  • 11/14/2024 Durable Medical Equipment (DME) Provider Information: All Mercy Care Plans
  • 11/14/2024 New Prior Authorization Requirement: All Mercy Care Plans
  • 11/11/2024 Updated AzAHP Credentialing Forms, Applications & Rosters: All Mercy Care Plans 
  • 11/10/2024 Introducing Our Partnership with Healthcare Financial Inc.: Mercy Care Advantage, ACC-RBHA, Long Term Care, Developmental Disabilities 
  • 11/8/2024 Provider Manual Update October 2024: All Mercy Care Plans
  • 11/5/2024 Information Regarding Non Emergency Medical Transportation (NEMT) Services: All Mercy Care Plans 
  • 10/31/2024 Allergy Treatment & Coverage: All Mercy Care Plans 
  • 10/30/2024 Available Care Management Referral Options for Mercy Care Members: All Mercy Care Plans 
  • 10/28/2024 Tobacco Cessation Programs: All Mercy Care Plans 
  • 10/25/2024 Availity Clearinghouse: All Mercy Care Plans  
  • 10/25/2024 Upcoming Provider Webinars: All Mercy Care Plans  
  • 10/23/2024 Zero Overdose Provider Training: All Mercy Care Plans
  • 10/21/2024 Mercy Care ALTCS E/PD - APPEAL FILING UPDATE: All Mercy Care Plans
  • 10/14/2024 HEDIS: Updated Information on Controlling Blood Pressure: All Mercy Care Medicaid Plans 
  • 10/14/2024 Appointment Availability and Transportation Timeliness Requirement Reminder: All Mercy Care Plans 
  • 10/14/2024 Language Access Services Webinar 11.13.2024: All Mercy Care Plans 
  • 10/10/2024 Employment Webinar Series October-December 2024: All Mercy Care Medicaid Plans 
  • 10/2/2024 Training Announcement - Employment Services and Transition from BHRF to SUDR: All Mercy Care Plans
  • 10/1/2024 Information Regarding Utilization Management: All Mercy Care Plans
  • 9/25/2024 New Fee Schedule Look-Up on Availity: All Mercy Care Plans 
  • 9/24/2024 Denova Collaborative Health: All Mercy Care Medicaid Plans  
  • 9/24/2024 2024 AzHEC Announcement: All Mercy Care Plans
  • 9/19/2024 Revised Minimum Subcontract Provisions: All Mercy Care Medicaid Plans 
  • 9/13/2024 AHCCCS Extends ALTCS E/PD Contract: Mercy Care Long Term Care 
  • 9/13/2024 Update: HEDIS Measures by Line of Business: All Mercy Care Plans
  • 9/10/2024 Prior Authorization Requests for Members Enrolled in Multiple Lines of Business: All Mercy Care Plans
  • 9/9/2024 Level 1 Discharge Plan Modification: All Mercy Care Plans
  • 9/9/2024 ALTCS Protest - AHCCCS Director Decision: All Mercy Care Plans
  • 9/6/2024 ECHO: All Mercy Care Plans
  • 9/5/2024 Maternal and Child Health Community Forums: All Mercy Care Plans
  • 9/5/2024 NCQA Awards LTSS Distinction to Mercy Care: Mercy Care Advantage, Long Term Care, Developmental Disabilities
  • 9/4/2024 Policy of Medication Returns: All Mercy Care Plans
  • 9/3/2024 DDD Training Initiative for Behavioral Health Providers: All Mercy Care Plans
  • 8/30/2024 Mercy Care Provider Manual August 2024: All Mercy Care Medicaid Plans
  • 8/29/2024 Billing Guidelines for Preventative and Sick Visits: All Mercy Care Plans
  • 8/26/2024 Timely and Complete Responses During Grievance Investigations: All Mercy Care Plans
  • 8/22/2024 ABA Co-Treatment, Code Definition and Modifier Use: All Mercy Care Plans
  • 8/21/2024 Administrative Law Judge's Recommendation re: ALTCS E/PD Protest: All Mercy Care Plans
  • 8/20/2024 Remit Advice Details and Discount/Interest Information: All Mercy Care Plans
  • 8/20/2024 On-Demand Over the Phone Interpreting: All Mercy Care Plans
  • 8/19/2024: Mercy Care Provider Satisfaction Survey – Fall 2024: All Mercy Care Plans
  • 8/16/2024: 15th Annual Cultural Competency Conference: All Mercy Care Plans
  • 8/15/2024: 2024 Health Literacy Conference: All Mercy Care Plans
  • 8/14/2024: AHCCCS Pauses ALTCS-EPD Member Transition: All Mercy Care Plans
  • 8/13/2024 Claim Dispute Reminder – August 2024: All Mercy Care Medicaid Plans
  • 8/8/2024 AHCCCS Recovery Audit Program Webinar on August 13: All Mercy Care Plans
  • 8/8/2024 Advanced Psychopharmacology Training on September 7: All Mercy Care Plans
  • 8/8/2024 On-Demand Video Remote Interpreting (VRI): All Mercy Care Plans
  • 8/5/2024 Mercy Care presents the 2024 RISE Awards & Provider Forum: All Mercy Care Plans 
  • 8/5/2024 Important Update from AHCCCS on VFC Coding & Reimbursement: All Mercy Care Plans 
  • 8/2/2024 Excessive Heat Warning from 8/3/2024 -8/5/2024: All Mercy Care Plans 
  • 8/2/2024 AHCCCS -ATD WFD Executive Leadership Accelerator Series Officially Launches!: All Mercy Care Plans 
  • 8/1/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities 
  • 7/30/2024 Milliman Care Guidelines (MCG) 28th Edition: All Mercy Care plans
  • 7/26/2024 Complexity-Capable Care: All Mercy Care plans
  • 7/26/2024 YRMMR and HEDIS Audit: All Mercy Care plans
  • 7/25/2024 Humira Biosimilars -Formulary Change: All Mercy Care Medicaid Plans
  • 7/23/2024 Change Healthcare Frequently Asked Questions: All Mercy Care plans
  • 7/23/2024 Healthcare Network Employee Questionnaire (HNEQ)
  • 7/18/2024 July’s Office of Human Rights Training Canceled: All Mercy Care Medicaid Plans
  • 7/18/2024 Excessive Heat Warning from 7/19 & 7/20/2024: All Mercy Care plans
  • 7/18/2024 Mercy Care presents the 2024 RISE Awards & Provider Forum: All Mercy Care Plans 
  • 7/16/2024 ALTCS-EPD RFP Contract Award Protest: All Mercy Care plans
  • 7/16/2024 Mind 24-7: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
  • 7/15/2024 Claim-Based Primary Care Physician (PCP) Assignment: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
  • 7/12/2024 Extreme Heat Provider Webinar: All Mercy Care Plans
  • 7/10/2024 Employment Webinar Series August -September 2024: All Mercy Care Plans 
  • 7/11/2024 AHCCCS Covered Behavioral Health Services Guide: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
  • 7/9/2024 Electronic Tools Available - EDI/EFT/ERA: All Mercy Care Plans 
  • 7/3/2024 Arizona Pediatric Access Line: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
  • 7/2/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities 
  • 6/28/2024 AHCCCS Revised Services Emotional Disturbance (SED) Diagnosis Eligibility List: Mercy Care ACC-RBHA, Mercy Care Developmental Disabilities, Mercy Care DCS-CHP 
  • 6/26/2024 Behavioral Health Clinical Chart Audit: All Mercy Care Medicaid Plans
  • 6/25/2024 Quest Directory Data Accuracy Program: All Mercy Care Medicaid Plans
  • 6/21/2024 ASL Interpreter Shortage - Presentation with Q&A: All Mercy Care Medicaid Plans
  • 6/19/2024 APS Energy Assistance Program: All Mercy Care plans
  • 6/14/2024 RSA/Vocational Rehabilitation Overview Presentation: All Mercy Care Medicaid Plans
  • 6/11/2024 Excessive Heat Warning from 6/11/2024 through 6/13/2024: All Mercy Care plans
  • 6/10/2024 Bridging the Gap Conference Save the Date 9/5/2024 and 9/6/2024: Mercy Care Developmental Disabilities
  • 6/10/2024 Where to find important pharmacy information: All Mercy Care Medicaid Plans 
  • 6/6/2024 New Resources for Provider Enrollment: All Mercy Care Medicaid Plans 
  • 6/5/2024 Fee Setting For CMS C Codes: All Mercy Care Medicaid Plans 
  • 6/5/2024 Excessive Heat Warning from 6/5/2024 through 6/7/2024: All Mercy Care Medicaid Plans 
  • 5/31/2024 Pediatric Ambulatory Medical Record Review (AMRR) Information: All Mercy Care Medicaid Plans 
  • 5/29/2024 Providers participating in the Arizona Vaccines for Children Program: All Mercy Care Medicaid Plans
  • 5/29/2024 Mercy Care Provider Manual May 2024: All Mercy Care Medicaid Plans
  • 5/28/2024 Coding/Reimbursement for Vaccine for Children (VFC) Vaccines: All Mercy Care Medicaid Plans
  • 5/23/2024 Internal Medicine Ambulatory Medical Record Review (AMRR) Information: All Mercy Care Medicaid Plans
  • 5/22/2024 Exact Duplicate Denials May 2024: All Mercy Care Plans
  • 5/21/2024 Developmental Disability Inclusive Healthcare Provider Resource Survey: Mercy Care Developmental Disabilities
  • 5/20/2024 AHCCCS Minimum Subcontract Provisions Effective 10/1/24: All Mercy Care Medicaid Plans 
  • 5/15/2024 Updated Obstetrics Ambulatory Medical Record Review (AMRR) Tool and Guidance on Deficient Trends: All Mercy Care Medicaid Plans 
  • 5/14/2024 AVA -Virtual Chatbox: All Mercy Care Medicaid Plans 
  • 5/8/2024 SNIP Editing Types 5 and 6: All Mercy Care Medicaid Plans 
  • 5/8/2024 ALTCS Request for Proposal Protest Update: Mercy Care Long Term Care 
  • 5/1/2024 Denials for NPI Information - May 2024: All Mercy Care plans
  • 4/30/2024 eviCore Medical Necessity Denials: All Mercy Care plans
  • 4/29/2024 Step Therapy: All Mercy Care Medicaid Plans 
  • 4/23/2024 Check run expansion: All Mercy Care plans
  • 4/18/2024 Workforce Development Programs for Eligible Home & Community-Based Service Providers: Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities
  • 4/15/2024 Change Healthcare - Repayment date establishment: All Mercy Care plans
  • 4/12/2024 Appointment Availability and Transportation Reminder -April 2024: All Mercy Care Medicaid plans
  • 4/12/2024 On-line Provider Directory accuracy reminder April 2024:  All Mercy Care plans
  • 4/11/2024 Durable Medical Equipment (DME) Providers: All Mercy Care plans
  • 4/9/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities 
  • 4/9/2024 Extencillan Availability during Bicillin shortage: All Mercy Care Medicaid plans
  • 4/8/2024 Annual Provider Survey: All Mercy Care plans
  • 4/3/2024 Employment Webinar Series -May-June 2024: All Mercy Care Medicaid plans
  • 4/1/2024 ADHS Syphilis Screening 2023-2024 Update: All Mercy Care Medicaid plans
  • 3/29/2024 Measles Outbreak in Arizona -Updated 2024 Guidance: All Mercy Care Medicaid plans 
  • 3/29/2024 Intensive Outpatient Program (IOP) coding clarification: All Mercy Care Medicaid plans 
  • 3/28/2024 Clarification of appropriate use of Respite Services: All Mercy Care Medicaid plans
  • 3/26/2024 Domain Transfers for APEP: All Mercy Care Medicaid plans
  • 3/20/2024 Medicaid and Medicare Arizona Regulatory Compliance Addendum: All Mercy Care plans
  • 3/20/2024 Change Healthcare outage/ECHO Health: All Mercy Care plans
  • 3/19/2024 Family of Choice -A guide to supporting someone living with a serious mental illness: Mercy Care ACC-RBHA with SMI
  • 3/19/2024 Covenant Health Network: Mercy Care Long Term Care and Mercy Care DD
  • 3/18/2024 Participating Enrollment and Reporting: All Mercy Care plans
  • 3/15/2024 Understanding the CAHPS® Survey: All Mercy Care plans
  • 3/14/2024 Young Adult Program Virtual Presentation -DCS Training: Mercy Care DCS CHP
  • 3/13/2024 Personal Medicine: All Mercy Care Medicaid plans
  • 3/8/2024 Augmentative and Alternative Communication (AAC) devices for members: All Mercy Care Medicaid plans
  • 3/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
  • 3/6/2024 Elevate your Direct Care Workforce with AZHealthcare Careers: Mercy Care Long Term Care and Developmental Disabilities
  • 3/6/2024 Veteran Engagement: All Mercy Care Medicaid plans
  • 3/6/2024 Change Healthcare Outage FAQ: All Mercy Care plans
  • 3/4/2024 Mercy Care Gap Closure Reference Guide: All Mercy Care plans
  • 3/1/2024 Block and Capitation Payments -Change Healthcare Outage: All Mercy Care plans
  • 3/1/2024 AZ Healthcare Workforce Goals and Metrics Assessment (AHWGMA): All Mercy Care Medicaid plans
  • 3/1/2024 Correction -Checking Eligibility for Mercy Care DCS CHP Members 2024 Reminder: Mercy Care DCS CHP
  • 2/29/2024 Provider Missed Appointment Log: All Mercy Care Medicaid plans
  • 2/29/2024 Crisis information for PCPs and other non-behavioral health providers: All Mercy Care Medicaid Plans   
  • 2/29/2024 Upcoming Perinatal Mental Health Training: Mercy Care ACC-RBHA and Developmental Disabilities
  • 2/28/2024 Workforce Development Programs for Eligible Home and Community-Based Service Providers: Mercy Care Long Term Care and Developmental Disabilities
  • 2/27/2024 Incident, Accident, and Death Reporting Reminder February 2024: All Mercy Care Medicaid plans
  • 2/26/2024 Mercy Care Provider Manual February 2024: All Mercy Care Medicaid plans
  • 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
  • 2/16/2024 ALTCS EP/D Appeal Update (PDF): Mercy Care Long Term Care
  • 2/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities 
  • 2/6/2024 Update on ALTCS EP/D contract award: Mercy Care Long Term Care
  • 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
  • 1/29/2024 Community College Scholarships: Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities
  • 1/26/2024 ID.me Registration: All Mercy Care Medicaid plans
  • These notices are for providers who serve members in Mercy Care Advantage: 

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