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Care and disease management

Our care managers are here for you. These can be nurses, social workers and licensed counselors. We work closely with your care team at your health home. This is where you get your clinical care.

Who might need a care manager?

Care managers work with both adults and children. They provide info about your health conditions and ways to take care of yourself. 

You may be a good fit for a care manager if you:

  • Make frequent emergency room (ER) visits  
  • Have had recent hospital stays 
  • Manage a complex condition 
  • Are pregnant, especially if you’re high risk 
  • See two or more providers 
  • Just got a referral to a specialist 
  • May need an organ transplant
  • Need medicines or supplies your providers ordered 
  • Want to apply for Arizona Long-Term Care System (ALTCS)
  • Need treatment for substance use 

Managing chronic conditions?

Some health issues need more care. If you’re managing a chronic condition, a care manager can help you get the treatment you need to feel better. 

Care managers can help manage conditions like:

  • Asthma 
  • Cancer 
  • Congestive heart failure
  • Chronic obstructive pulmonary disease (COPD)
  • Behavioral health conditions like depression or anxiety
  • Diabetes
  • Hemophilia
  • High blood pressure 
  • HIV

What does a care manager do?

What does a care manager do?

A care manager works with your clinical care team to help you manage your health care needs. They make a plan of care that fits you and your goals. 

How care managers can help

They can help your clinical care team:

  • Find a primary care physician (PCP)
  • Schedule doctors’ visits
  • Find specialists and behavioral health services near home
  • Get rides to your doctor, pharmacy or hospital
  • Get medical and dental services, supplies and equipment
  • Find community resources and educational materials
  • Get the services you need 

To help decide which services best meet your needs, the care manager works with:

  • Your provider and/or your clinical care team
  • Your representative or guardian (if you have one)

Your care manager usually works with you by phone. They’ll ask about your health and care needs. You can have family and others present, if you’d like them to take part.

Learn more about care management 

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