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Get to know Mercy Care — our plans, our mission and our commitment to helping Arizonans live healthier lives and achieve their full potential.

Mercy Care health plans

Mercy Care health plans

We’re a local not-for-profit managed care organization serving members since 1985. We offer integrated care to children, adults and seniors. What is integrated care? It means you get all your physical and behavioral health benefits from one plan.

We cover people who qualify for Arizona Health Care Cost Containment System (AHCCCS) benefits. AHCCCS is Arizona’s Medicaid managed care agency. We contract with AHCCCS to provide Medicaid benefits to our members. 

We also cover people who qualify for both Medicare and Medicaid (AHCCCS). We do this through our dual-eligible special needs plan, Mercy Care Advantage (HMO SNP). Learn more about our plans:

Mercy Care ACC-RBHA is short for Arizona Health Care Cost Containment System (AHCCCS) Complete Care Regional Behavioral Health Agreement. This plan provides physical and behavioral health care coverage (general mental health and substance use concerns) for AHCCCS members. We also serve people with a serious mental illness (SMI) designation, providing this coverage and more. Service area: Maricopa, Pinal and Gila counties. SMI services don't include ZIP codes 85542, 85192 and 85550.

Mercy Care DCS CHP is short for the Department of Child Safety Comprehensive Health Plan. This plan provides behavioral and physical health care coverage. We serve all children and youth in foster (out-of-home) care. Service area: statewide.  

Mercy Care Long Term Care provides physical (medical) and behavioral health care coverage. We serve Elderly and Physically Disabled (EPD) Long Term Care (LTC) members. People get care and services as part of the Arizona Long Term Care System (ALTCS). Service area: Maricopa, Gila, Pima, and Pinal counties.

Mercy Care Developmental Disabilities provides physical and behavioral health care coverage and limited long-term services and supports. We serve members of the Division of Developmental Disabilities (DDD) and Arizona Long Term Care System (ALTCS). People get long-term care and services for developmental or cognitive disabilities. Service area: statewide.

Mercy Care Advantage is a health maintenance organization special needs plan (HMO SNP). It provides Medicare benefits to people who qualify for Medicaid, as well as Medicare Parts A and B. Service area: 

  • Arizona Health Care Cost Containment System (AHCCCS) Complete Care Regional Behavioral Health Agreement (ACC-RBHA): Gila, Maricopa and Pinal counties

  • AHCCCS Arizona Long Term Care System (ALTCS) Gila, Maricopa, Pima and Pinal counties 

  • Division of Developmental Disabilities (DDD): Statewide 


Our mission

Mercy Care exists to address and advocate for the comprehensive health of our members and families, including circumstances that impact their well-being, with special consideration for the underserved and those with complex health needs regardless of race, color, religion, ethnicity, national origin, sex, sexual orientation, gender identity, age or disability.

Social determinants of health

Social determinants of health

We’re committed to increasing access to the care our members need. We focus our efforts on social determinants of health. These are things in life that make it harder or easier to stay healthy, like where you’re born, live, learn, work, play, worship, and age. You can learn more about the social determinants of health.

Our community health focus areas

We want to improve:

  • Housing
  • School-based services
  • Women’s health
  • Substance use disorders

Health equity and partnerships

Health equity and partnerships

We also know that people of color face disparities in health. A disparity is a difference. It means some people are healthier than others. This happens for many reasons. We’re building a plan that will help us confront this inequity. A plan that focuses on health equity and community partnership.

We work to build equity for all. And we fight against systemic racism and unconscious bias that add to health disparities:

  • Systemic racism is when a public system has practices that hurt people based on their race. A system like health care, education or real estate. 
  • Unconscious bias is when someone treats a person better or worse based on race (or other things like gender or language) without realizing they’re doing it. 

This commitment to health equity is ongoing. It’s personal. And it’s part of our culture. Learn more about our goals for health equity.

Not yet a member?

Learn about becoming a member in Mercy Care Medicaid plans or Mercy Care Advantage.