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Contact us

On this page you'll find contact info for Mercy Care Medicaid plans and Mercy Care Advantage. Want to learn more about what your plan covers? Need an interpreter for your visit? Whatever you need, contact us.

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More contact info

Nurse Line

Call the number for your plan at the top of this page. Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week.


Email Vera Kramarchuk for help finding your way through the health care system. 

Cell: 480-404-3417

48-hour response time 

OIFA team

Your Office of Individual and Family Affairs (OIFA) team supports and promotes your needs. We’ll help with any type of concern about your care. Email OIFA team.


Mercy Care/Mercy Care Advantage 
4750 S. 44th Place, Ste. 150
Phoenix, AZ 85040

Media rep

Email Monica Alonzo 

602-370-4275 (cell)

Provider contact us

Check our provider contact us page to find contact info for network management. Or start with common topics, like claims, forms and medical prior authorization.