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Interpretation
Interpretation
An interpreter will help you and your provider talk to each other in your language at no cost. There are over 200 languages available, including American Sign Language (ASL):
- In person
- Over the phone
- By video
Tell your provider that you need language help ahead of time, so they can plan for your visit.
What kind of help can I get?
Scheduled service
You can ask for an interpreter when you schedule your visit or later. For telehealth visits, you can ask for ASL help in advance.
On-demand service
Don’t have an interpreter for your visit? Your provider can call our language line for help at any time. They will connect you by phone for in-person or telehealth visits. They can also get you ASL help by video for in-person visits.
Can I choose my interpreter?
You can choose your language and interpreter’s gender. Then you'll get an interpreter based on your needs.
Do any providers speak my language?
Visit our find a provider page and check “Providers who speak your language.”
Translation
Translators take written words in one language and write them in another. You can find materials in other languages:
- On our website you can see Español and other language translations for any page.
- In your member materials you will find our member handbook and other guides in the language you need on our materials and forms page.
Easier-to-read materials
- Large print: If you have vision problems, you can get your member materials in large print or braille.
- Other formats: You can also get some info, like the member handbook, in other formats, like CDs. Just call us at ${MCA_MS_phone_1} or ${MCA_MS_phone_2} (TTY 711). We're here for you ${MCA_MS_hours}.
Need more info?
Check the language help section of our community resource guide.
Not yet a member?
Call Member Services at 602-586-1730 or 1-877-436-5288 (TTY 711). We’re here for you 8 a.m. to 8 p.m., 7 days a week.
Call Member Services at 602-586-1730 or 1-877-436-5288 (TTY 711). We’re here for you 8 a.m. to 8 p.m., 7 days a week.
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