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What is Mercy Care ACC-RBHA?
This is short for Arizona Health Care Cost Containment System (AHCCCS) Complete Care Regional Behavioral Health Agreement. This plan provides physical and behavioral health care coverage (general mental health and substance use concerns) for AHCCCS members. Our service area includes Maricopa, Pinal and Gila counties.
What is AHCCCS?
AHCCCS is the Medicaid agency that serves people who live in Arizona. You’ll see it written as “AHCCCS.” And people call it “access.” AHCCCS offers health services to people who meet certain income and other requirements.
How to qualify
See the list of people who can apply. You can also use these tools to see if you qualify:
To get a final decision from AHCCCS, you’ll need to complete the application form.
Apply for benefits
You can choose a health plan when you apply. Look for “Health Plan Choice” on the form. If you don’t choose a health plan, the state will choose one for you.
Before you choose:
- Check with your doctor, pharmacy or hospital. Find out if they work with the plan you choose. Or call the plan to find out if your provider is in their network. Mercy Care has a tool to help you find a provider.
- Be sure the plan works in your county. You can check the AHCCCS page on health plans. Choose “Health Plans Available for AHCCCS Medical Assistance” for service areas.
Options for tribal members
You can join a Mercy Care health plan or the American Indian Health Program (AIHP). You can also get services through:
- Indian Health Service Facilities
- Tribally Operated 638 Health Care Facilities
- Urban clinics: Indian Health Service Facilities, and Urban Indian Health Programs (ITUs)
Need to switch health plans? Visit the AIHP.
Need help with general questions? You can also email Tribal Relations.
You can apply for yourself, your family or someone close to you:
Online: Visit at Health-e-Arizona Plus (English and Español). Choose “APPLY ONLINE.”
By mail: Visit the AHCCCS website, download and print an application. See the steps under “Print an Application.” Then, mail it to:
Arizona Department of Economic Security
Family Assistance Administration
PO Box 19009
Phoenix, AZ 85005-9009
Need help with your form? Call 1-855-HEA-PLUS (1-855-432-7587). You can get help Monday to Friday (except state holidays), 7 a.m. to 6 p.m.
You can learn more on the AHCCCS Complete Care page. Or check the home page for Mercy Care ACC-RBHA.
After you apply for a plan
After you apply for a plan
Check your status
The decision on your health coverage can take up to 90 days. You’ll get a letter from AHCCCS with either:
- Approval of your application and next steps
- Denial of your application and info about how to appeal the decision
You can check the status of your application:
Online: Creating an account at Health-e-Arizona Plus (English and Español) allows you to:
- Apply for coverage faster online (vs printing and mailing the form)
- Check your eligibility status
- See letters and messages
- Print forms
- Manage your benefits
By phone: Call 1-855-HEA-PLUS (1-855-432-7587).
Watch your mail
Your coverage starts as soon as the state approves your application. You’ll get a Mercy Care welcome packet and member ID card in the mail.
No longer qualify for health benefits?
You may still qualify to get treatment for mental health, drugs or alcohol use. Certain state and federal grants cover treatment. To learn more, call us at 602-263-3000 or 1-800-624-3879 (TTY 711). You can also check “grants for treatment” under the health and wellness tab at the top of this page.
Don’t lose your benefits
Already a member? Be sure your contact info is up to date. Then you’ll receive notice when it’s time to renew your Medicaid coverage. Need to update your address, phone number or email? Call 1-855-432-7587. Or log in to your online AHCCCS account to make your updates.
Need language help?
You can get all our printed materials in other formats. You pay nothing for these materials. This includes your member handbook and provider directory. You can also get info in languages other than English. Call us at 602-263-3000 or 1-800-624-3879 (TTY 711).
Learn more about language help.
Questions?
You can call Member Services at 602-263-3000 or 1-800-624-3879 (TTY 711). We’re here for you 7 a.m. to 6 p.m., Monday to Friday.